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Shipping & Returns

How can I track my order? 

Shortly after your order is placed you will receive a shipping confirmation via email, which will contain your UPS tracking number.  This tracking number can be used on the UPS site to view the latest check-in of your package.  If you sign up for the UPS My Choice system, you are able to receive delivery alerts via email or your phone, change your delivery location, or hold your package for pick up at your local UPS store. 

You can create a UPS My Choice account here http://www.ups.com/mychoice/welcome.html

How do you ship to protect against warm weather?

We ship using the best option to get your chocolates delivered in their best condition.  In warm weather, each package is packed with frozen gel packs for protection from the heat.  It is important to ship to an address where the package can be delivered indoors and not left outside. 

During the summer months (generally May through September), orders are only shipping Monday through Wednesday to prevent the chocolate from melting during the shipping process over the weekends.  Please consider this when placing your order.

Please note that for orders to the Southern states (Arizona, New Mexico, Texas, Louisiana, Mississippi, Alabama, Georgia, and Florida) we STRONGLY suggest you choose the 2nd day or next day expedited shipping option, so your package can arrive in a timely manner allowing the gel packs to keep your treats from melting. 

How much will it cost to ship my order?

Please note: Order totals are calculated after discounts.

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Do you ship to APO/FPO addresses?

The Cold Stone Chocolates website currently ships to contiguous U.S. addresses only, which excludes Alaska and Hawaii. Cold Stone does not ship to Canada at this time.  Shipments to an APO/PO address must be sent vis USPS and cannot be guaranteed to arrive by a specific date.  These orders may take up to 14 business days. 

When will my order ship?

Orders placed by 1 PM MST Monday-Wednesday are typically shipped the same day they are received.  If an order comes in after 1 PM MST Wednesday, it would possibly be held to ship on the following Monday.  This prevents the shipment from being stored in a carrier’s unconditioned space during transit. 

Please refer to our shipping rates table above for shipping costs.